Privacy Policy

1. Introduction

Trovewell ("we", "us", "our") is a document organisation and general information service based at 53 Mittraphap Road, Nai Muang, Khon Kaen 40000, Thailand. We are committed to handling any personal information you share with us carefully and respectfully.

This policy explains what personal data we collect, how we use it, and what rights you have. It applies to visitors to our website and to individuals who contact us or use our services.

If you have any questions about this policy, you may reach us at [email protected].

2. Personal Data We Collect

We collect the following categories of personal data:

• Contact information: Name, email address, and telephone number, provided when you submit an enquiry via our contact form or contact us directly.
• Website usage data: Anonymised information about how visitors use our website, collected via analytics cookies if you have consented.
• Service-related communications: Any information you choose to share with us when arranging or attending a session, workshop, or membership.

Legal basis for processing: We process your personal data on the basis of your consent (for marketing and optional cookies), the performance of a service agreement (when you book or use our services), and legitimate interest (for general enquiry follow-up and service improvement).

Retention: Enquiry and booking data is retained for up to 24 months. Website analytics data is retained for up to 14 months. You may request deletion at any time.

3. How We Use Your Data

We use the data we collect for the following purposes:

• To respond to your enquiries and arrange sessions or workshop attendance.
• To communicate with you about your membership, session follow-up, or updated materials.
• To understand how our website is used and to improve it over time (analytics, with consent).
• To fulfil any contractual obligations arising from your use of our services.

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with service providers who assist us in operating the website (such as hosting providers), under appropriate data-processing agreements.

4. Data Protection Measures

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include:

• Secure, encrypted data transmission via HTTPS for all website communications.
• Access to client records limited to Trovewell team members who require it for their role.
• Regular review of data storage and access arrangements.
• In the event of a data breach that affects your rights, we will notify you and relevant authorities as required under applicable law.

5. Cookies

Our website uses cookies to function and to understand how visitors use it. Necessary cookies are required for the site to operate. Optional analytics and preference cookies are used only with your consent.

For full details, including how to manage your cookie preferences, please see our Cookie Policy.

6. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable privacy principles, you have the following rights in relation to your personal data:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may ask us to delete your personal data where there is no continuing reason to hold it.
• Right to data portability: Where applicable, you may request a copy of your data in a portable format.
• Right to object: You may object to processing based on legitimate interest at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting any earlier processing.

To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you have the right to contact the Office of the Personal Data Protection Committee of Thailand.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies before providing any personal information.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have received data from a person under 18, please contact us at [email protected] and we will remove it promptly.

9. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact

For any questions about this Privacy Policy or your personal data, please contact us:

• Trovewell
• 53 Mittraphap Road, Nai Muang, Khon Kaen 40000, Thailand
• Email: [email protected]
• Phone: +66 43 357 290